Our Three Core Services

At LegitPC.com, we promise Legit Pricing and total transparency. Our process is designed to eliminate billing surprises:

1. $59 Legit Diagnostic: We start with a flat-rate $59 diagnostic fee. This covers our expert time to accurately pinpoint the issue and prepare a firm, itemized quote for the total repair.

2. Guaranteed Quote: Once we provide the quote, that price is guaranteed. We will never exceed the quoted total, even if the repair takes longer or requires additional unexpected steps.

3. No-Surprise Policy: If we uncover a deeper, more complicated issue after quoting, we will stop work immediately. We contact you with the revised quote and explain the necessity. We will only proceed with your explicit approval. If you decide against the repair, you only pay the initial $59 diagnostic fee.

4. Waiver: If you approve and proceed with a repair or upgrade over $150, the $59 diagnostic fee is completely waived.

This is the most important question, and the answer is fundamental to our brand promise. Your data's security is our top priority.

1. Strict Confidentiality: All LegitPC technicians adhere to a strict ethical code. We treat your personal files (photos, documents, financial records) with the highest level of confidentiality. We will only access files and folders strictly necessary to test the function of the repair (e.g., confirming an application opens).

2. No Unauthorized Access: Your privacy is non-negotiable. We do not copy, share, or browse your personal data. Our focus is solely on fixing the hardware or software issue you brought to us.

3. Data Backup Protocol: For any repair involving a potential data risk (like a hard drive replacement or an OS refresh), we follow a protocol to recommend or perform a backup before beginning work. This is to protect you from data loss, even if the damage is worse than expected.